Frequently Asked Questions
Everything you need to know about your SUQQU beauty journey.
Where does SUQQU ship to?
We currently offer domestic shipping within the UK and international shipping to select countries. Please refer to our Shipping Policy page for a full list of destinations and estimated delivery times.
What is your return policy for cosmetics?
For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase. If a product arrives damaged, please contact our support team immediately.
Are SUQQU products cruelty-free?
SUQQU is committed to the highest standards of safety and quality. We do not test our finished products on animals, and we comply with all global regulatory standards regarding animal testing.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I find the right shade for my skin tone?
We provide detailed shade guides and descriptions on each product page. For personalized assistance, you can use our Virtual Consultation service or contact our beauty experts via the Contact Us form.